Managing customer value creating quality and service that customers can see /
Saved in:
Main Author: | Gale, Bradley T. |
---|---|
Other Authors: | Wood, Robert Chapman. |
Format: | Book |
Language: | English |
Published: |
New York : Toronto : New York :
Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International,
[1994]
|
Physical Description: |
xxii, 424 pages : illustrations ; 25 cm. |
Subjects: |
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