A complaint is a gift using customer feedback as a strategic tool /
| Main Author: | Barlow, Janelle, 1943- |
|---|---|
| Other Authors: | Møller, Claus, 1942- |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Berrett-Koehler Publishers,
[1996]
|
| Physical Description: |
x, 222 pages : illustrations ; 23 cm. |
| Edition: | 1st ed. |
| Subjects: |