The service profit chain how leading companies link profit and growth to loyalty, satisfaction, and value /
| Main Author: | Heskett, James L. |
|---|---|
| Other Authors: | Sasser, W. Earl., Schlesinger, Leonard A. |
| Format: | Book |
| Language: | English |
| Published: |
New York :
Free Press,
[1997]
|
| Physical Description: |
xvii, 301 pages : illustrations ; 25 cm. |
| Subjects: |
CMU Main Books 3rd Floor
| Location | Call Number: | Status |
|---|---|---|
| CMU Main Books 3rd Floor | HF5415.5 .H47 1997 |
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