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Heskett, James L.
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1
Managing in the service economy
by
Heskett
,
James
L
.
Published: Harvard Business School Press, 1986
Description: viii, 211 pages : illustrations ; 25 cm.
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2
Business logistics; physical distribution and materials management
2d ed.
by
Heskett
,
James
L
.
Published: Ronald Press Co., 1973
Description: xii, 789 pages : illustrations ; 24 cm.
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3
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
by
Heskett
,
James
L
.
Published: Free Press, 1997
Description: xvii, 301 pages : illustrations ; 25 cm.
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4
Corporate culture and performance
by
Kotter, John P., 1947-
Published: Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992
Description: viii, 214 pages : illustrations ; 25 cm.
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5
The service management course : cases and readings
by
Sasser, W. Earl.
Published: Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1991
Description: x, 977 pages : illustrations ; 26 cm.
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Related Subjects
Service industries Management
Consumer satisfaction
Corporate culture
Customer services
Employee loyalty
Industrial productivity
Materials management
Organizational effectiveness
Performance
Physical distribution of goods
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