Customer Service Zone
This program demonstrates key elements of excellent customer service, explaining the "WHAT" model - Welcome, Hear, Accomplish, Thank. It presents a humorous scenario of discovery, in which a customer service agent learns to serve others in the way he would like to be served.
| Other Authors: | Infobase,, Big World (Firm) |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
[Place of publication not identified] :
Big World,
[2007]
Distributed by Infobase, |
| Physical Description: |
1 online resource (1 video file (19 min., 3 sec)) : sound. |
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |