Levels of Learning
This discussion starter presents scenarios highlighting the difference between effective and ineffective customer service. It shows two ineffective representatives working with a customer - one who doesn't understand that the customer needs explanation about the product and the other who doesn&...
| Other Authors: | Infobase,, Big World (Firm) |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
[Place of publication not identified] :
Big World,
[2009]
Distributed by Infobase, |
| Physical Description: |
1 online resource (1 video file (5 min., 22 sec)) : sound, color. |
| Series: |
Service Impact!.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |