Dimensions of Service
This program presents a scenario where a customer service manager tries a new initiative to improve customer satisfaction, but the satisfaction levels actually decrease. It shows how his supervisor steps in and explains that he has to look at all of the dimensions of customer service in order to ach...
| Other Authors: | Infobase,, Big World (Firm) |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
[Place of publication not identified] :
Big World,
[2009]
Distributed by Infobase, |
| Physical Description: |
1 online resource (1 video file (3 min., 30 sec)) : sound, color. |
| Series: |
Service Impact!.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |