Credibility Through Honesty
This discussion starter presents two scenarios with the same customer service representative - one in which he lies rather than take responsibility for his mistake and one in which he acknowledges his mistake, apologizes, and takes responsibility. It shows the different results the two approaches ac...
| Other Authors: | Infobase,, Big World (Firm) |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
[Place of publication not identified] :
Big World,
[2009]
Distributed by Infobase, |
| Physical Description: |
1 online resource (1 video file (3 min., 46 sec)) : sound, color. |
| Series: |
Service Impact!.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |