Thank you for calling! effective telephone techniques /
This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls,...
| Other Authors: | Cambridge Educational (Firm), Films for the Humanities & Sciences (Firm), Infobase. |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
New York, N.Y. :
Infobase,
[2006], c1992.
|
| Physical Description: |
1 streaming video file (30 min.) : sd., col., digital file + instructional materials (online) |
| Series: |
Clerical skills.
|
| Subjects: |
Table of Contents:
- Telephone Etiquette in the Office (3:40)
- Guidelines for Telephone Messages (4:47)
- Telephone Manners (4:53)
- Telephone Answering Review (1:08)
- Types of Incoming Calls (6:21)
- Guidelines for Placing Outgoing Calls (3:59)
- Efficient Telephone Use (3:07)