Thank you for calling! effective telephone techniques /
This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls,...
Other Authors: | Cambridge Educational (Firm), Films for the Humanities & Sciences (Firm), Infobase. |
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Format: | Video |
Language: | English |
Published: |
New York, N.Y. :
Infobase,
[2006], c1992.
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Physical Description: |
1 streaming video file (30 min.) : sd., col., digital file + instructional materials (online) |
Series: |
Clerical skills.
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Subjects: |
CMU Electronic Access
Electronic Resource Click HereLocation | Call Number: | Status |
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CMU Electronic Access | Available |