Conflict resolution and etiquette

The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in ord...

Full description

Other Authors: Cambridge Educational (Firm), Films for the Humanities & Sciences (Firm), Infobase.
Format: Video
Language: English
Published: New York, N.Y. : Infobase, [2005], c2000.
Physical Description: 1 streaming video file (21 min.) : sd., col., digital file.
Series: Back to the basics.
Subjects:

CMU Electronic Access

Electronic Resource Click Here
LocationCall Number: Status
CMU Electronic Access Available