Can I Help You?
In this film, entrepreneurPete Williams discusses how retailers should greet customers. He says "Can I Help You" is a cliche, and customers reflexively fend it off with cliches they have developed. He gives advice on alternative approaches to engage with the customer.
| Other Authors: | Infobase,, Seven Dimensions (Firm) |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
[Place of publication not identified] :
Seven Dimensions ,
[2015]
Distributed by Infobase, |
| Physical Description: |
1 online resource (1 video file (13 min., 42 sec)) : sound, color. |
| Subjects: |
| Summary: |
In this film, entrepreneurPete Williams discusses how retailers should greet customers. He says "Can I Help You" is a cliche, and customers reflexively fend it off with cliches they have developed. He gives advice on alternative approaches to engage with the customer. |
|---|---|
| Item Description: |
Originally released by Seven Dimensions , 2015. Streaming video file encoded with permission for digital streaming by Infobase on June 12, 2015. Problems with Can I Help You (1:24); Pattern Interrupt (2:11); Body Language and Tone (1:14); Engage from the Start (0:56); Practical Assistance (0:57); Provide Useful Information (0:55); Ask an Open Question (2:50); Have Fun with New Approaches (2:43); Credits: Can I Help You? (0:09); Body Language and Tone (1:00); body language (1:03); Access requires authentication through Films on Demand. In this film, entrepreneurPete Williams discusses how retailers should greet customers. He says "Can I Help You" is a cliche, and customers reflexively fend it off with cliches they have developed. He gives advice on alternative approaches to engage with the customer. 9 - 12, Academic/AP. Streaming video file. System requirements: FOD playback platform. Closed-captioned. |
| Physical Description: |
1 online resource (1 video file (13 min., 42 sec)) : sound, color. |
| Format: |
Streaming video file. System requirements: FOD playback platform. |
| Audience: |
9 - 12, Academic/AP. |
| Access: |
Access requires authentication through Films on Demand. |