Managing a Complainer
Human nature makes us want to go toe to toe when we feel someone is unjustifiably venting anger towards us. Knowing how to defuse that anger, instead of fueling it further, is a skill that is highly prized in the business world. In this episode, the team encounters a neighbor irate because his car i...
| Other Authors: | Films for the Humanities & Sciences (Firm), Infobase., Seven Dimensions Films of Australia. |
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| Format: | Electronic |
| Language: | English |
| Published: |
New York, N.Y. :
Infobase,
[2013], c2012.
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| Physical Description: |
1 streaming video file (9 min.) : sd., col. |
| Subjects: |
| Summary: |
Human nature makes us want to go toe to toe when we feel someone is unjustifiably venting anger towards us. Knowing how to defuse that anger, instead of fueling it further, is a skill that is highly prized in the business world. In this episode, the team encounters a neighbor irate because his car is blocked in. Language barriers, and the failure to address his issue in a timely manner, escalate the anger until one team member demonstrates his effective conflict resolution skills. |
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| Item Description: |
Encoded with permission for digital streaming by Infobase on September 23, 2013. Films on Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. Part of the Cutting Edge Communications Comedy Series. Office Tirade (2:33) -- Conflict Resolution Skills (1:35) -- Constructive Dialogue (3:30) -- Review: Managing a Complainer (0:46) -- Credits: Managing a Complainer: Cutting Edge Communications Comedy Series (0:08) Access requires authentication through Films on Demand. Human nature makes us want to go toe to toe when we feel someone is unjustifiably venting anger towards us. Knowing how to defuse that anger, instead of fueling it further, is a skill that is highly prized in the business world. In this episode, the team encounters a neighbor irate because his car is blocked in. Language barriers, and the failure to address his issue in a timely manner, escalate the anger until one team member demonstrates his effective conflict resolution skills. 11 & up. Mode of access: Internet. System requirements: FOD playback platform. |
| Physical Description: |
1 streaming video file (9 min.) : sd., col. |
| Format: |
Mode of access: Internet. System requirements: FOD playback platform. |
| Audience: |
11 & up. |
| Access: |
Access requires authentication through Films on Demand. |