Managing a Complainer
Human nature makes us want to go toe to toe when we feel someone is unjustifiably venting anger towards us. Knowing how to defuse that anger, instead of fueling it further, is a skill that is highly prized in the business world. In this episode, the team encounters a neighbor irate because his car i...
| Other Authors: | Films for the Humanities & Sciences (Firm), Infobase., Seven Dimensions Films of Australia. |
|---|---|
| Format: | Electronic |
| Language: | English |
| Published: |
New York, N.Y. :
Infobase,
[2013], c2012.
|
| Physical Description: |
1 streaming video file (9 min.) : sd., col. |
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |