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|a 49838s
|b Infobase
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|a 49845
|b Infobase
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|a 100049845
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|a (OCoLC)828641742
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|a AzPhAEM
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|a eng
|j eng
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| 245 |
0 |
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|a Managing Difficult Customers and Complaints
|h [electronic resource (video)] /
|c Video Education Australasia.
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| 260 |
3 |
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|a New York, N.Y. :
|b Infobase,
|c [2012], c2009.
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| 300 |
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|a 1 streaming video file (13 min.) :
|b sd., col. +
|e instructional materials (online)
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| 490 |
1 |
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|a Sales and Service Masterclass.
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| 500 |
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|a Encoded with permission for digital streaming by Infobase on October 07, 2012.
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| 500 |
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|a Films on Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
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0 |
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|a How to Handle Customer Complaints (6:01) -- Authority of Salesperson (1:57) -- Salesperson's Defensiveness (4:42) -- Credits: Managing Difficult Customers and Complaints: Sales and Service Masterclass (0:37)
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| 506 |
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|a Access requires authentication through Films on Demand.
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|a This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist sales people and help them work through solutions in logical stages. Subjects covered in this video include acknowledging and empathizing with the customer, effective management of conflict, the do's and don'ts for salespeople who deal with difficult customers, and appropriate language to diffuse customer hostility.
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| 521 |
2 |
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|a 10 & up.
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| 538 |
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|a Mode of access: Internet.
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| 538 |
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|a System requirements: FOD playback platform.
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| 588 |
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|a Title from distributor's description.
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| 546 |
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|a Closed-captioned.
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0 |
|a Business communication.
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| 650 |
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|a Communication.
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| 650 |
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|a Organizational behavior.
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| 650 |
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|a Sales.
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| 655 |
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|a Educational films.
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| 655 |
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|a Internet videos.
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|a Videorecording.
|2 local.
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|a Films for the Humanities & Sciences (Firm)
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| 710 |
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|a Infobase.
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| 710 |
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|a Video Education Australasia.
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| 830 |
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|a Sales and service masterclass.
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|a LTI 07/27/2015
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|a No A.C.
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|a Loaded with m2btab.elec in 2022.02
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|a Loaded with m2btab.elec in 2020.07
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|a Loaded with m2btab.elec in 2020.07
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|a Loaded with m2btab.elec in 2020.07
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|u http://ezproxy.coloradomesa.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=152456&xtid=49845
|3 Films on Demand
|z Click here for access
|