Managing Difficult Customers and Complaints
This program examines how to effectively resolve conflict while preserving and reinforcing a positive relationship with the customer. Excellent practical advice is offered to assist sales people and help them work through solutions in logical stages. Subjects covered in this video include acknowledg...
| Other Authors: | Films for the Humanities & Sciences (Firm), Infobase., Video Education Australasia. |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
New York, N.Y. :
Infobase,
[2012], c2009.
|
| Physical Description: |
1 streaming video file (13 min.) : sd., col. + instructional materials (online) |
| Series: |
Sales and service masterclass.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |