Dealing with Conflict Case Studies
This useful program features four case studies and looks at conflict resolution scenarios in the workplace, including the Urgent Order (the boss wants Lis to work late but hasn't given her any notice), Trouble in Maintenance (different approaches to conflicts around maintenance), the Receptioni...
| Other Authors: | Films for the Humanities & Sciences (Firm), Infobase., Video Education Australasia. |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
New York, N.Y. :
Infobase,
[2012], c2009.
|
| Physical Description: |
1 streaming video file (12 min.) : sd., col. + instructional materials (online) |
| Subjects: |
Table of Contents:
- Case 1: The Urgent Order-Scene 1A (0:50)
- Case 1: The Urgent Order- Scene 1B (0:43)
- Case 1: The Urgent Order- Scene 1C (0:37)
- Case 2: Trouble in Maintenance- Scene 2A (0:27)
- Case 2: Trouble in Maintenance- Scene 2B (1:07)
- Case 2: Trouble in Maintenance- Scene 2C (1:14)
- Case 3: The Receptionist and the Customer- Scene 3A (1:04)
- Case 3: The Receptionist and the Customer- Scene 3B (0:34)
- Case 3: The Receptionist and the Customer- Scene 3C (0:46)
- Case 4: The Call Center- Scene 4A (3:41)
- Credits: Dealing with Conflict Case Studies (0:14)