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|a 49943
|b Infobase
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| 035 |
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|a 100049943
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| 035 |
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|a (OCoLC)828745746
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|a AzPhAEM
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| 245 |
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|a Dealing with Conflict Case Studies
|h [electronic resource (video)] /
|c Video Education Australasia.
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| 260 |
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|a New York, N.Y. :
|b Infobase,
|c [2012], c2009.
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| 300 |
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|a 1 streaming video file (12 min.) :
|b sd., col. +
|e instructional materials (online)
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| 500 |
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|a Encoded with permission for digital streaming by Infobase on November 11, 2012.
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| 500 |
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|a Films on Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
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|a Case 1: The Urgent Order-Scene 1A (0:50) -- Case 1: The Urgent Order- Scene 1B (0:43) -- Case 1: The Urgent Order- Scene 1C (0:37) -- Case 2: Trouble in Maintenance- Scene 2A (0:27) -- Case 2: Trouble in Maintenance- Scene 2B (1:07) -- Case 2: Trouble in Maintenance- Scene 2C (1:14) -- Case 3: The Receptionist and the Customer- Scene 3A (1:04) -- Case 3: The Receptionist and the Customer- Scene 3B (0:34) -- Case 3: The Receptionist and the Customer- Scene 3C (0:46) -- Case 4: The Call Center- Scene 4A (3:41) -- Credits: Dealing with Conflict Case Studies (0:14)
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|a Access requires authentication through Films on Demand.
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|a This useful program features four case studies and looks at conflict resolution scenarios in the workplace, including the Urgent Order (the boss wants Lis to work late but hasn't given her any notice), Trouble in Maintenance (different approaches to conflicts around maintenance), the Receptionist and the Customer (an angry customer wants action, but everyone is out except the receptionist), and the Call Center (Martin manages an aggressive and abusive customer on the phone). The video contains language that may be offensive to viewers.
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|a 10 & up.
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| 538 |
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|a Mode of access: Internet.
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| 538 |
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|a System requirements: FOD playback platform.
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|a Title from distributor's description.
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|a Communication.
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| 650 |
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|a Interpersonal communication.
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| 650 |
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|a Organizational behavior.
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| 655 |
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|a Educational films.
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| 655 |
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|a Internet videos.
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| 655 |
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|a Videorecording.
|2 local.
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|a Films for the Humanities & Sciences (Firm)
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| 710 |
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|a Infobase.
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| 710 |
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|a Video Education Australasia.
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|a .b42942019
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|a LTI 07/27/2015
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| 958 |
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|a No A.C.
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| 995 |
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|a Loaded with m2btab.elec in 2022.02
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|a Loaded with m2btab.elec in 2020.07
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|a Loaded with m2btab.elec in 2020.07
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|a Loaded with m2btab.elec in 2020.07
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|a Loaded with m2btab.elec in 2017.09
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|w Films on Demand
|1 .i141894295
|u http://ezproxy.coloradomesa.edu/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=152456&xtid=49943
|3 Films on Demand
|z Click here for access
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