Service management

Offers a working model to make any organization customer-oriented.

Other Authors: Albrecht, Karl., MTI Film & Video.
Format: VHS
Language: English
Published: Deerfield, Ill. : MTI Film & Video, [1986]
Physical Description: 1 videocassette (VHS) (26 min.) : sound, color ; 1/2 in. + 1 guide.
Subjects:
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