Cover Image

At America's service how corporations can revolutionize the way they treat their customers /

Main Author:	Albrecht, Karl, 1941-
Format:	Book
Language:	English
Published:	Homewood, Ill. : Dow Jones-Irwin, [1988]
Physical Description:	ix, 241 pages : illustrations ; 24 cm.
Subjects:	Service industries -- United States -- Management. Customer relations. United States -- Economic conditions -- 1981-2001.

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