SLA - Service Level Agreement
SLA - Service Level Agreement is a timely video that clearly explains how a Service Level Agreement (SLA) is a written document that sets out the service(s) a provider will deliver to a client. It identifies what has been agreed and the expected level of service and how service performance and stand...
| Other Authors: | Infobase,, Seven Dimensions (Firm) |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
[Place of publication not identified] :
Seven Dimensions ,
[2022]
Distributed by Infobase, |
| Physical Description: |
1 online resource (1 video file (2 min., 16 sec)) : sound. |
| Series: |
2 Minutes To Success.
|
| Subjects: |
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| 520 | |a SLA - Service Level Agreement is a timely video that clearly explains how a Service Level Agreement (SLA) is a written document that sets out the service(s) a provider will deliver to a client. It identifies what has been agreed and the expected level of service and how service performance and standards will be measured. In this video psychologist Eve Ash explains how SLAs work and the essential steps in developing them. | ||
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