Smart service management design guidelines and best practices /
This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with...
| Other Authors: | Maleshkova, Maria,, Kühl, Niklas,, Jussen, Philipp,, SpringerLink (Online service) |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
Cham, Switzerland :
Springer,
[2020]
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| Physical Description: |
1 online resource (xiv, 227 pages) : illustrations (some color) |
| Subjects: |
Table of Contents:
- Part I: Introduction to Smart Services. Introduction to Smart Service Management ; Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems ; Industrial Maintenance in the Digital World
- Part II: Smart Service Design. Introduction to Smart Service Design ; Smart Service Engineering ; Smart Service Prototyping ; Capturing the Value: How to Charge for Smart Services ; Market Launch of Smart Services
- Part III: Smart Service Architecture. Introduction to Smart Service Architectures ; Reference Architecture Models for Smart Services ; Reference ArchitectureModels for Smart Service Networks ; Smart Services in the PhysicalWorld: Digital Twins
- Part IV: Smart Service Analytics. Service Analytics: Putting the "Smart" in Smart Services
- Part V: Smart Service Use Cases. Introduction to Smart Service Use Cases ; Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems ; Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses ; Developing Real-Time Smart Industrial Analytics for Industry 4.0 Applications ; How Transformational Management Enabled the Development of a Next Level Condition Monitoring Solution.