Service fanatics how to build superior patient experience the Cleveland Clinic way /
"Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging ti...
| Main Author: | Merlino, James, |
|---|---|
| Other Authors: | McGraw-Hill (Online Service) |
| Format: | eBook |
| Language: | English |
| Published: |
[New York] :
McGraw-Hill,
[2015]
|
| Physical Description: |
1 online resource : illustrations. |
| Series: |
McGraw-Hill's AccessMedicine.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |