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Dealing with Difficult Customers-Retail Selling Skills

This training program provides viewers with some simple and practical suggestions for handling difficult behavior such as:· Taking a deep breath· Ignoring personal insults· Making the behavior the focus rather than the person· The importance of writing down information.

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Bibliographic Details
Corporate Author:	Channel 1 Creative Media
Format:	Video
Language:	English
Published:	[Place of publication not identified] : Channel 1 Creative Media, [2009]
Series:	Retail Selling Skills.
Physical Description:	1 online resource (1 video file (4 min., 56 sec)) : sound.
Online Access:	Films on Demand - Click here for access

Caring for the Customer-Retail Selling Skills by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009

Description: 1 online resource (1 video file (2 min., 4 sec)) : sound.

Films on Demand - Click here for access

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Dealing with Difficult Customers-Retail Selling Skills

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