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Dealing with Difficult Customers-Retail Selling Skills
This training program provides viewers with some simple and practical suggestions for handling difficult behavior such as:· Taking a deep breath· Ignoring personal insults· Making the behavior the focus rather than the person· The importance of writing down information.
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| Corporate Author: | |
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| Format: | Video |
| Language: | English |
| Published: |
[Place of publication not identified] :
Channel 1 Creative Media,
[2009]
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| Series: | Retail Selling Skills.
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| Physical Description: |
1 online resource (1 video file (4 min., 56 sec)) : sound. |
| Online Access: | Films on Demand - Click here for access |
| Copy 1 | CMU Electronic Access | Online |
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