The virtual team maturity model performance improvement of virtual teams /
Ralf Friedrich developed an academically validated and process-oriented maturity model with emphasis on special needs of virtual teams. He provides criteria and indicators of performance for virtual teams and combines different approaches of maturity models into an overall framework to measure and d...
| Main Author: | Friedrich, Ralf. |
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| Other Authors: | SpringerLink (Online service) |
| Format: | eBook |
| Language: | English |
| Published: |
Wiesbaden, Germany :
Springer,
[2017]
Wiesbaden, Germany : [2017] |
| Physical Description: |
1 online resource. |
| Subjects: |
| Summary: |
Ralf Friedrich developed an academically validated and process-oriented maturity model with emphasis on special needs of virtual teams. He provides criteria and indicators of performance for virtual teams and combines different approaches of maturity models into an overall framework to measure and develop virtual team performance. This book describes the development and validation of the Virtual Team Maturity Model (VTMM®) consisting of 11 processes for virtual team collaboration, defined by inputs, methods, outputs and Key Performance Indicators (KPIs) assigned to four maturity levels. The model supports an algorithm for calculating the maturity level of the team based on a set of questionnaires. |
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| Item Description: |
Includes bibliographical references. Ralf Friedrich developed an academically validated and process-oriented maturity model with emphasis on special needs of virtual teams. He provides criteria and indicators of performance for virtual teams and combines different approaches of maturity models into an overall framework to measure and develop virtual team performance. This book describes the development and validation of the Virtual Team Maturity Model (VTMM®) consisting of 11 processes for virtual team collaboration, defined by inputs, methods, outputs and Key Performance Indicators (KPIs) assigned to four maturity levels. The model supports an algorithm for calculating the maturity level of the team based on a set of questionnaires. 880-01 Acknowledgements -- Abstract -- Table of Contents -- List of Figures -- List of Tables -- List of Abbreviations & Acronyms -- 1 Introduction -- 1.1 Overview -- 1.2 Structure of this work -- 1.3 Statement of Contribution -- 2 Formulation of Research Questions -- 2.1 Motivation for this research -- 2.2 Topic of Research -- 3 Literature Review -- 3.1 Introduction -- 3.2 Definition of virtual teams -- 3.3 Types of virtual teams -- 3.4 Todayâ#x80;#x99;s challenges in virtual teams -- 3.5 Research on possible performance criteria of virtual teams. 3.6 Measuring team performance3.7 Conclusion -- 4 Maturity Models â#x80;#x93; A possible route to virtual team improvement? -- 4.1 Continuous maturity models -- 4.2 Staged maturity models -- 4.3 Hybrid maturity models -- 4.4 Recent discussion on maturity models -- 4.5 Key Performance Indicators (KPIs) in Maturity Models and Processes -- 4.6 Conclusion -- 5 Methodology and preliminary results -- 5.1 Requirements for the development of a maturity model -- 5.2 Research Methodology Classification -- 5.3 Development of Research Phases. 5.4 Research Methods used to develop and validate VTMM5.5 Conclusion -- 6 Virtual Team Maturity Model (VTMM®) -- 6.1 Requirements for a Virtual Team Process Mode -- 6.2 VTMM® Design -- 6.3 Overview of the Processes -- 6.4 Processes in Detail -- 6.5 The four maturity levels -- 6.6 The VTMM® Key Performance Indicators -- 6.7 The VTMM® assessment process -- 6.8 Conclusion -- 7 Validation of VTMM® by the Delphi Method -- 7.1 Validation of Processes -- 7.2 Validation of inputs, methods and outputs -- 7.3 Validation of KPIs defining a maturity level. 7.4 Conclusion8 Pilot Implementation -- 8.1 Method -- 8.2 Design of the Pilot Implementation -- 8.3 Results and Improvements -- 9 VTMM® Progression -- 9.1 Online Community vtmm.org -- 9.2 The VTMM® App -- 9.3 The VTMM® Assessor Qualification -- 9.4 VTMM® Benchmarking -- 9.5 Publications at trade-conferences, journals and VTMM®book -- 9.6 Conclusion -- 10 Discussion -- 11 Conclusion -- 11.1 Summary -- 11.2 Further research -- 11.3 Statement of Contribution. |
| Physical Description: |
1 online resource. |
| Bibliography: |
Includes bibliographical references. |
| ISBN: |
9783658197711 3658197714 3658197706 9783658197704 |