Description: Enhancing Service

Listen to customers, build rapport, and demonstrate you care by being efficient, knowledgeable, and a problem solver.

Other Authors:	Films for the Humanities & Sciences (Firm), Infobase.
Format:	Video
Language:	English
Published:	New York, N.Y. : Infobase, [2014], c2013.
Physical Description:	1 streaming video file (9 min.) : sd., col.
Series:	Cutting Edge Communications Comedy Series.
Subjects:	Attitude (Psychology) Consumer satisfaction. Customer services. Motivation (Psychology) Educational films. Internet videos.

Summary:	Listen to customers, build rapport, and demonstrate you care by being efficient, knowledgeable, and a problem solver.
Item Description:	Encoded with permission for digital streaming by Infobase on February 14, 2014. Films on Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. Gecko Analogy (2:08) -- Get it Right the First Time (1:00) -- Efficiency (1:15) -- Can Do (0:54) -- Knowledge (0:59) -- Outcomes (1:20) -- Review: Enhancing Service : Cutting Edge Communications Comedy Series (0:47) -- Credits: Enhancing Service : Cutting Edge Communications Comedy Series (0:08) Access requires authentication through Films on Demand. Listen to customers, build rapport, and demonstrate you care by being efficient, knowledgeable, and a problem solver. 10 & up. Mode of access: Internet. System requirements: FOD playback platform.
Physical Description:	1 streaming video file (9 min.) : sd., col.
Format:	Mode of access: Internet. System requirements: FOD playback platform.
Audience:	10 & up.
Access:	Access requires authentication through Films on Demand.