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Remote service technology perception and its impact on customer-provider relationships an empirical exploratory study in a B-to-B-setting /
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Main Author: | |
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Corporate Author: | |
Format: | eBook |
Language: | English |
Published: |
Wiesbaden :
Gabler Verlag / Springer Fachmedien Wiesbaden GmbH,
2011.
Wiesbaden : 2011. |
Edition: | 1. ed. |
Series: | Gabler research. Applied marketing science.
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Physical Description: |
1 online resource (xviii, 419 pages) : illustrations (some color). |
Subjects: | |
Online Access: | SpringerLink - Click here for access |
Contents:
- 1. Introduction
- 2. Conceptual Foundation of Remote Services
- 3. Theoretical Framework
- 4. Research Design
- 5. Results of the Empirical Study
- 6. Conclusion.