Prepare for Social CRM by Empowering Employees

Taking a business into the social media sphere doesn't just mean listening to customers. It can be more important to listen to your employees. In this video, Social CRM For Dummies co-author Jon Ferrera discusses the importance of a business's internal social media presence in preparing fo...

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Other Authors: Infobase,, John Wiley & Sons, Ltd.
Format: Video
Language: English
Published: [Place of publication not identified] : John Wiley & Sons, Inc., [2013]
Distributed by Infobase,
Physical Description: 1 online resource (1 video file (2 min., 17 sec)) : sound, color.
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