Customer care a training manual for library staff /
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and tr...
| Main Author: | Gannon-Leary, Pat. |
|---|---|
| Other Authors: | McCarthy, Michael D., ScienceDirect (Online service) |
| Format: | eBook |
| Language: | English |
| Published: |
Oxford, UK :
Chandos Pub.,
2010.
|
| Physical Description: |
1 online resource (xix, 242 pages) : illustrations. |
| Series: |
Chandos information professional series.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |