Quality Customer Service in the Hospitality Industry
Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence customer needs, and describes the traits and behaviors...
| Other Authors: | Films for the Humanities & Sciences (Firm), Infobase., Video Education Australasia. |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
New York, N.Y. :
Infobase,
[2011], c2010.
|
| Physical Description: |
1 streaming video file (19 min.) : sd., col., digital file + instructional materials (online) |
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |