An intelligent customer complaint management system with application to the transport and logistics industry
Offers a comprehensive survey of the current literature on CRM systems, including the most recent academic research on this topic and its current challenges and gaps.
| Main Author: | Faed, Alireza. |
|---|---|
| Other Authors: | SpringerLink (Online service) |
| Format: | eBook |
| Language: | English |
| Published: |
Cham ; New York :
Springer,
©2013.
Cham ; New York : [2013] |
| Physical Description: |
1 online resource. |
| Series: |
Springer theses.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |