Cover Image

Guide to business etiquette

Synopsis: A brief, professional, reader-friendly guide to understanding business etiquette. Put your best professional foot forward with Guide to Business Etiquette, a brief text that covers all the important issues and concepts without confusing the reader with excess material. This edition now co...

Full description

Main Author: Cook, Roy A.
Other Authors: Cook, Gwen.
Format: Book
Language: English
Published: Boston : Prentice Hall, [2011]
Physical Description: xiii, 128 pages : illustrations ; 21 cm.
Edition: 2nd ed.
Series: Prentice Hall "guide to" series in business communication.
Subjects:
Table of Contents:
  • Chapter 1: Understanding The Rules Of Etiquette
  • 1: Etiquette lessons from history
  • 2: Basis of etiquette today
  • Chapter 2: Creating A Powerful First Impression
  • 1: Dressing to make a good impression
  • 2: Introducing yourself and others
  • 3: Shaking hands
  • 4: Interviewing basics
  • Chapter 3: Maintaining Business Relationships
  • 1: Conflict resolution
  • 2: Special conflict resolutions
  • 3: Business travel
  • 4: Personal workspace
  • 5: Basic etiquette for the golf course
  • 6: Leaving a job
  • Chapter 4: Basic Communication Etiquette
  • 1: Communication etiquette
  • 2: Face-to-face etiquette
  • 3: Writing etiquette
  • 4: Public speaking etiquette
  • Chapter 5: Basic Digital Etiquette
  • 1: Telephone etiquette
  • 2: Email etiquette
  • 3: Webpage etiquette
  • 4: Etiquette for other digital options
  • Chapter 6: Basic Business Dining Etiquette
  • 1: Basic dining behavior
  • 2: Basic table settings
  • 3: Basic table manners
  • 4: Host etiquette
  • 5: Guest etiquette
  • Chapter 7: Special Dining Events
  • 1: Invitations
  • 2: Formal dining
  • 3: Business banquets
  • 4: Casual dining
  • Chapter 8: Successful Meetings
  • 1: Before the meeting
  • 2: During and after the meeting
  • 3: Being a productive participant
  • 4: Distance meetings
  • 5: Parliamentary procedure
  • Chapter 9: Cross-Cultural Etiquette
  • 1: Preparing for your trip
  • 2: Greeting people
  • 3: Establishing relationships
  • 4: Eating and gift giving
  • 5: Considering gender issues.