Guide to business etiquette
Synopsis: A brief, professional, reader-friendly guide to understanding business etiquette. Put your best professional foot forward with Guide to Business Etiquette, a brief text that covers all the important issues and concepts without confusing the reader with excess material. This edition now co...
| Main Author: | Cook, Roy A. |
|---|---|
| Other Authors: | Cook, Gwen. |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
Prentice Hall,
[2011]
|
| Physical Description: |
xiii, 128 pages : illustrations ; 21 cm. |
| Edition: | 2nd ed. |
| Series: |
Prentice Hall "guide to" series in business communication.
|
| Subjects: |
Table of Contents:
- Chapter 1: Understanding The Rules Of Etiquette
- 1: Etiquette lessons from history
- 2: Basis of etiquette today
- Chapter 2: Creating A Powerful First Impression
- 1: Dressing to make a good impression
- 2: Introducing yourself and others
- 3: Shaking hands
- 4: Interviewing basics
- Chapter 3: Maintaining Business Relationships
- 1: Conflict resolution
- 2: Special conflict resolutions
- 3: Business travel
- 4: Personal workspace
- 5: Basic etiquette for the golf course
- 6: Leaving a job
- Chapter 4: Basic Communication Etiquette
- 1: Communication etiquette
- 2: Face-to-face etiquette
- 3: Writing etiquette
- 4: Public speaking etiquette
- Chapter 5: Basic Digital Etiquette
- 1: Telephone etiquette
- 2: Email etiquette
- 3: Webpage etiquette
- 4: Etiquette for other digital options
- Chapter 6: Basic Business Dining Etiquette
- 1: Basic dining behavior
- 2: Basic table settings
- 3: Basic table manners
- 4: Host etiquette
- 5: Guest etiquette
- Chapter 7: Special Dining Events
- 1: Invitations
- 2: Formal dining
- 3: Business banquets
- 4: Casual dining
- Chapter 8: Successful Meetings
- 1: Before the meeting
- 2: During and after the meeting
- 3: Being a productive participant
- 4: Distance meetings
- 5: Parliamentary procedure
- Chapter 9: Cross-Cultural Etiquette
- 1: Preparing for your trip
- 2: Greeting people
- 3: Establishing relationships
- 4: Eating and gift giving
- 5: Considering gender issues.