Office procedures for the 21st century
| Main Author: | Burton, Sharon. |
|---|---|
| Other Authors: | Shelton, Nelda. |
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J. :
Prentice Hall,
[2011]
|
| Physical Description: |
xxiii, 616 pages : illustrations (chiefly color) ; 28 cm. |
| Edition: | 8th ed. |
| Subjects: |
Table of Contents:
- Understanding the changing and challenging office
- Developing professional skills
- Preparing for your employment
- Time management
- Telecommunications
- Building communications skills
- Processing mail
- Records management
- Banking and accounting procedures
- Scheduling appointments and receiving visitors
- Making travel arrangements
- Planning meetings and conferences
- Developing effective oral presentations
- Preparing to meet the challenges
- Working in a medical office
- Working in a legal office.