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Virtual reference training the complete guide to providing anytime, anywhere answers /

Main Author: Hirko, Buff.
Other Authors: Ross, Mary Bucher, 1948-
Format: Book
Language: English
Published: Chicago : American Library Association, 2004.
Physical Description: v, 160 pages : illustrations ; 28 cm.
Subjects:
Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies.
Electronic reference services (Libraries) -- Study and teaching.
Reference librarians -- Training of.
Reference librarians -- In-service training.

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