Serving the American public best practices in resolving customer complaints : Federal Benchmarking Consortium study report /
| Main Author: | National Performance Review (U.S.) |
|---|---|
| Other Authors: | Gore, Al, 1948- |
| Format: | Book |
| Language: | English |
| Published: |
Washington, DC :
National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs.,
[1996]
|
| Physical Description: |
iii, 40 pages : illustrations ; 28 cm. Also available via Internet from the NPR web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/bstprac.html; current access is available via PURL. |
| Subjects: |
CMU Storage Gov Pub
| Location | Call Number: | Status |
|---|---|---|
| CMU Storage Gov Pub | PRVP 42.2:C 96/2 | Available |