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Connellan, Thomas K., 1942-
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1
How to improve human performance : behaviorism in business and industry
by
Connellan
,
Thomas
K
.,
1942
-
Published: Harper & Row, 1978
Description: xii, 185 pages : illustrations ; 25 cm.
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E-service : twenty-four ways to keep your customers when the competition is just a click away
by
Zemke, Ron.
Published: American Management Association, 2000
Description: 1 online resource (viii, 341 pages)
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