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Collection
Format
Subject
Administrative agencies Management
22
Government productivity
19
Bureaucracy
14
Public administration
8
Customer services
8
Executive departments Management
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6
Total quality management in government
6
United States Politics and government
4
Management
3
Administrative agencies Reorganization
3
Organizational change
3
Waste in government spending
2
Administrative agencies Customer services
2
Benchmarking (Management)
2
Consumer satisfaction
2
Customer relations
2
Decentralization in government
2
Government publicity
2
Public administration Decision making
2
Strategic planning
2
United States Officials and employees Rating of
1
Administrative agencies Management Computer network resources
1
Administrative discretion
1
Astronautics and state
1
Civil service Personnel management
1
Civil service reform
1
Comparative government
1
Courtesy
1
Customer services Standards
1
Deregulation
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Author
22
Gore, Al, 1948-
16
National Performance Review (U.S.)
9
National Performance Review (U.S.),
4
Clinton, Bill, 1946-
3
EBSCOhost
2
DiIulio, John J., Jr., 1958-
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2
Kettl, Donald F.
2
National Partnership for Reinventing Government (U.S.)
2
Pollitt, Christopher
2
United States. Executive Office of the President
1
Adams, Scott, 1957-
1
Armajani, Babak J.
1
Arnold, R. Douglas, 1950-
1
Bardach, Eugene
1
Barzelay, Michael
1
Bhatta, Gambhir
1
Bouckaert, Geert
1
Brandt, Tom
1
Council for Excellence in Government
1
Donahue, John D.
1
Ginsberg, Benjamin
1
Goldstein, Ira (Civil servant)
1
Haass, Richard
1
Ingraham, Patricia W.
1
John F. Kennedy School of Government
1
Kettl, Donald F.,
1
Lewis, David E., 1970-
1
Menzel, Donald C.
1
Nathan, Richard P.
1
Olufs, Dick
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