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Institution
Collection
Format
Subject
22
Administrative agencies Management
18
Government productivity
11
Total quality management in government
10
Bureaucracy
8
Customer services
5
Consumer satisfaction
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4
Executive departments Management
4
Information technology
4
Management
3
Administrative agencies Communication systems
3
Administrative agencies Data processing
3
Benchmarking (Management)
3
Waste in government spending
2
Administrative agencies Customer services
2
Civil service Personnel management
2
Customer relations
2
Information resources management
2
Reorganization
1
Administrative agencies Management Computer network resources
1
Administrative agencies Management Employee participation
1
Administrative agencies Planning
1
Astronautics and state
1
Civil service Labor productivity
1
Communication in industrial relations
1
Competition, International
1
Consumer complaints
1
Courtesy
1
Customer services Standards
1
Decentralization in government
1
Deregulation
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Author
Gore, Al, 1948-
26
National Performance Review (U.S.),
15
National Performance Review (U.S.)
5
Clinton, Bill, 1946-
5
United States. Office of the Vice President
2
National Partnership for Reinventing Government (U.S.)
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2
United States. Executive Office of the President
2
United States. Government Information Technology Services Board
1
Adams, Scott, 1957-
1
Brandt, Tom
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