Loading…
Dealing Difficult Customers-Exceptional Customer Service
This customer service training program provides viewers with some simple and practical suggestions for handling difficult behavior, such as:· Taking a deep breath· Ignoring personal insults· Making the behavior the focus rather than the person· Writing down information.
Saved in:
Corporate Author: | |
---|---|
Format: | Video |
Language: | English |
Published: |
[Place of publication not identified] :
Channel 1 Creative Media,
[2009]
|
Series: | Exceptional Customer Service.
|
Physical Description: |
1 online resource (1 video file (5 min., 14 sec)) : sound. |
Online Access: | Films on Demand - Click here for access |
Contents:
- Dealing Difficult Customers-Exceptional Customer Service (5:14);