Loading…
Dealing Difficult Customers-Exceptional Customer Service
This customer service training program provides viewers with some simple and practical suggestions for handling difficult behavior, such as:· Taking a deep breath· Ignoring personal insults· Making the behavior the focus rather than the person· Writing down information.
Saved in:
Corporate Author: | |
---|---|
Format: | Video |
Language: | English |
Published: |
[Place of publication not identified] :
Channel 1 Creative Media,
[2009]
|
Series: | Exceptional Customer Service.
|
Physical Description: |
1 online resource (1 video file (5 min., 14 sec)) : sound. |
Online Access: | Films on Demand - Click here for access |
Similar Items
Search Result 1
Dealing with difficult customers
Published: Infobase, 2006
Films on Demand - Click here for access
Description:
1 streaming video file (26 min.) : sd., col., digital file + instructional materials (online)
Video
Search Result 2
Dealing with Aggressive Behavior-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (5 min., 31 sec)) : sound.
Video
Search Result 3
Dealing with Difficult Customers-Retail Selling Skills
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (4 min., 56 sec)) : sound.
Video
Search Result 4
Caring for the Customer-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (2 min., 23 sec)) : sound.
Video
Search Result 5
Complacency Towards Customers-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (2 min., 43 sec)) : sound.
Video
Search Result 6
Internal and External Customers-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (2 min., 27 sec)) : sound.
Video
Search Result 7
The VIP-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (3 min., 8 sec)) : sound.
Video
Search Result 8
Managing Difficult Customers and Complaints
Published: Infobase, 2012
Films on Demand - Click here for access
Description:
1 streaming video file (13 min.) : sd., col. + instructional materials (online)
Video
Search Result 9
People Skills-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (3 min., 1 sec)) : sound.
Video
Search Result 10
The Weakest Link-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (5 min., 17 sec)) : sound.
Video
Search Result 11
You are the Organization-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (2 min., 29 sec)) : sound.
Video
Search Result 12
Improving your Self Worth-Exceptional Customer Service
Published: Channel 1 Creative Media, 2009
Films on Demand - Click here for access
Description:
1 online resource (1 video file (3 min., 32 sec)) : sound.
Video
Search Result 13
Dealing with difficult behaviour
Published: Teachers TV/UK Department of Education, 2009
Alexander Street - Click here for access
Description:
1 online resource (14 min.).
Electronic
Video
Search Result 14
Dealing with difficult teachers 2nd ed.
Published: Eye on Education, 2002
Description:
xviii, 187 pages : illustrations ; 24 cm.
Book
Search Result 15
Dealing with difficult parents Second edition.
Published: Routledge,Taylor & Francis Group, 2016
Description:
xii, 171 pages ; 23 cm.
Book
Search Result 16
Dealing with difficult teachers Third edition.
Published: Routledge, 2015
Description:
xxii, 215 pages ; 24 cm.
Book
Search Result 17
Dealing with difficult staff
Published: Teachers TV/UK Department of Education, 2010
Alexander Street - Click here for access
Description:
1 online resource (4 min.).
Electronic
Video
Search Result 18
Dealing with difficult clients and coworkers
Published: State Bar of Wisconsin, 1997
Description:
1 videocassette (36 min.) : sound, color ; 1/2 in.
Video
VHS
Search Result 19
Dealing with difficult people in the library
Published: American Library Association, 1999
EBSCOhost - Click here for access
Description:
1 online resource (ix, 195 pages)
eBook
Search Result 20
Dealing with difficult people : 24 lessons for bringing out the best in everyone
Published: McGraw-Hill, 2003
EBSCOhost - Click here for access
Description:
1 online resource (ix, 48 pages).
eBook
Search Result 21
Dealing with difficult people 24 lessons for bring out the best in everyone 1.
Published: [publisher not identified], 2013
Overdrive - Click here for access.
Description:
1 online resource.
Electronic
eBook
Search Result 22
Full text
Customer service handbook
Published: U.S. Dept. of Energy, Office of Administration, 2009
Get full text
Description:
1 online resource (60 pages) : forms.
Full text
Government Document
Electronic
eBook
Search Result 23
Customer service plan
Published: Minerals Management Service, 1994
Description:
15 pages : illustrations ; 23 cm.
Microfilm
Book
Search Result 24
Latest issue only -
Customer account services
Published: Dept. of the Treasury, Internal Revenue Service, 2003
Latest issue only
Description:
Online version of the print publication.
Latest issue only -
Government Document
Electronic
Serial
Search Result 25
Superior customer service
Published: Infobase, 2008
Films on Demand - Click here for access
Description:
1 streaming video file (31 min.) : sd., col., digital file.
Video
Search Result 26
Customer service by telephone
Published: Infobase, 2008
Films on Demand - Click here for access
Description:
1 streaming video file (15 min.) : sd., col., digital file.
Video
Search Result 27
Telephone Customer Service
Published: Infobase, 2012
Films on Demand - Click here for access
Description:
1 streaming video file (20 min.) : sd., col., digital file + instructional materials (online)
Video
Search Result 28
Online Customer Service
Published: Infobase, 2012
Films on Demand - Click here for access
Description:
1 streaming video file (20 min.) : sd., col., digital file + instructional materials (online)
Video
Search Result 29
The Goals of customer service
Published: Infobase, 2007
Films on Demand - Click here for access
Description:
1 streaming video file (20 min.) : sd., col., digital file.
Video
Search Result 30
Commendable customer service
Published: Infobase, 2005
Films on Demand - Click here for access
Description:
1 streaming video file (16 min.) : sd., col., digital file + instructional materials (online)
Video
Search Result 31
Customer service standards Rev. Mar. 2007.
Published: National Archives and Records Administration, 2007
Get full text
Description:
1 electronic text : HTML file.
Government Document
Electronic
eBook
Search Result 32
Search Result 33
Customer Service Zone
Published: Big World, 2007
Films on Demand - Click here for access
Description:
1 online resource (1 video file (19 min., 3 sec)) : sound.
Video
Search Result 34
Customer Service Practices
Published: TeleTime, 2015
Films on Demand - Click here for access
Description:
1 online resource (1 video file (4 min., 0 sec)) : sound.
Video
Search Result 35
This is customs Rev. June 1988.
Published: Dept. of the Treasury, U.S. Customs Service, 1988
Description:
8 pages : illustrations ; 22 x 10 cm.
Government Document
Book
Search Result 36
Customer Service standards : commercial importations
Published: U.S. Customs Service, 1997
Description:
1 folded sheet (6 pages) : illustrations ; 23 x 11 cm.
Book
Search Result 37
Customer service operations : the complete guide
Published: Amacom, 1991
EBSCOhost - Click here for access
Description:
1 online resource (ix, 422 pages) : illustrations.
eBook
Search Result 38
Rebecca Robertson Discusses Customer Discovery When Approaching Deals
Published: Prendismo, LLC, 2017
Films on Demand - Click here for access
Description:
1 online resource (1 video file (2 min., 59 sec)) : sound, color.
Video
Search Result 39
Mass customization and customer centricity : in honor of the contributions of Cipriano Forza
Published: Palgrave Macmillan, 2023
SpringerLink - Click here for access
Description:
1 online resource (xxxii, 349 pages) : illustrations.
eBook
Search Result 40
The U.S. Customs Service : a bicentennial history
Published: Dept. of the Treasury, U.S. Customs Service, 1989
Description:
xvi, 324 pages : illustrations ; 24 cm.
Book