Dealing Difficult Customers-Exceptional Customer Service

This customer service training program provides viewers with some simple and practical suggestions for handling difficult behavior, such as:· Taking a deep breath· Ignoring personal insults· Making the behavior the focus rather than the person· Writing down information.

Saved in:
Bibliographic Details
Corporate Author: Channel 1 Creative Media
Format: Video
Language:English
Published: [Place of publication not identified] : Channel 1 Creative Media, [2009]
Series:Exceptional Customer Service.
Physical Description:
1 online resource (1 video file (5 min., 14 sec)) : sound.
Online Access:Films on Demand - Click here for access

Similar Items

Search Result 1

Dealing with difficult customers by Films for the Humanities & Sciences (Firm), Infobase, Video Education Australasia

Published: Infobase, 2006
Description: 1 streaming video file (26 min.) : sd., col., digital file + instructional materials (online)
Films on Demand - Click here for access
Video
Save to List
Saved in:
Dealing with difficult customers
Search Result 2

Dealing with Aggressive Behavior-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (5 min., 31 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Dealing with Aggressive Behavior-Exceptional Customer Service
Search Result 3

Dealing with Difficult Customers-Retail Selling Skills by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (4 min., 56 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Dealing with Difficult Customers-Retail Selling Skills
Search Result 4

Caring for the Customer-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (2 min., 23 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Caring for the Customer-Exceptional Customer Service
Search Result 5

Complacency Towards Customers-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (2 min., 43 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Complacency Towards Customers-Exceptional Customer Service
Search Result 6

Internal and External Customers-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (2 min., 27 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Internal and External Customers-Exceptional Customer Service
Search Result 7

The VIP-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (3 min., 8 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
The VIP-Exceptional Customer Service
Search Result 8

Managing Difficult Customers and Complaints by Films for the Humanities & Sciences (Firm), Infobase, Video Education Australasia

Published: Infobase, 2012
Description: 1 streaming video file (13 min.) : sd., col. + instructional materials (online)
Films on Demand - Click here for access
Video
Save to List
Saved in:
Managing Difficult Customers and Complaints
Search Result 9

People Skills-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (3 min., 1 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
People Skills-Exceptional Customer Service
Search Result 10

The Weakest Link-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (5 min., 17 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
The Weakest Link-Exceptional Customer Service
Search Result 11

You are the Organization-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (2 min., 29 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
You are the Organization-Exceptional Customer Service
Search Result 12

Improving your Self Worth-Exceptional Customer Service by Channel 1 Creative Media

Published: Channel 1 Creative Media, 2009
Description: 1 online resource (1 video file (3 min., 32 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Improving your Self Worth-Exceptional Customer Service
Search Result 13

Dealing with difficult behaviour by Maverick Television (Television network)

Published: Teachers TV/UK Department of Education, 2009
Description: 1 online resource (14 min.).
Alexander Street - Click here for access
Electronic Video
Save to List
Saved in:
Dealing with difficult behaviour
Search Result 14

Dealing with difficult teachers 2nd ed. by Whitaker, Todd, 1959-

Published: Eye on Education, 2002
Description: xviii, 187 pages : illustrations ; 24 cm.
Book
Save to List
Saved in:
Dealing with difficult teachers
Search Result 15

Dealing with difficult parents Second edition. by Whitaker, Todd, 1959-

Published: Routledge,Taylor & Francis Group, 2016
Description: xii, 171 pages ; 23 cm.
Book
Save to List
Saved in:
Dealing with difficult parents
Search Result 16

Dealing with difficult teachers Third edition. by Whitaker, Todd, 1959-

Published: Routledge, 2015
Description: xxii, 215 pages ; 24 cm.
Book
Save to List
Saved in:
Dealing with difficult teachers
Search Result 17

Dealing with difficult staff by Libra Television

Published: Teachers TV/UK Department of Education, 2010
Description: 1 online resource (4 min.).
Alexander Street - Click here for access
Electronic Video
Save to List
Saved in:
Dealing with difficult staff
Search Result 18

Dealing with difficult clients and coworkers by State Bar of Wisconsin

Published: State Bar of Wisconsin, 1997
Description: 1 videocassette (36 min.) : sound, color ; 1/2 in.
Video VHS
Save to List
Saved in:
Dealing with difficult clients and coworkers
Search Result 19

Dealing with difficult people in the library by Willis, Mark R.

Published: American Library Association, 1999
Description: 1 online resource (ix, 195 pages)
EBSCOhost - Click here for access
eBook
Save to List
Saved in:
Dealing with difficult people in the library
Search Result 20

Dealing with difficult people : 24 lessons for bringing out the best in everyone by Brinkman, Rick

Published: McGraw-Hill, 2003
Description: 1 online resource (ix, 48 pages).
EBSCOhost - Click here for access
eBook
Save to List
Saved in:
Dealing with difficult people : 24 lessons for bringing out the best in everyone
Search Result 21

Dealing with difficult people 24 lessons for bring out the best in everyone 1. by Brinkman, Rick

Published: [publisher not identified], 2013
Description: 1 online resource.
Overdrive - Click here for access.
Electronic eBook
Save to List
Saved in:
Dealing with difficult people 24 lessons for bring out the best in everyone
Search Result 22

Customer service handbook by United States. Department of Energy. Office of Administrative Services

Published: U.S. Dept. of Energy, Office of Administration, 2009
Description: 1 online resource (60 pages) : forms.
Get full text
Full text
Government Document Electronic eBook
Save to List
Saved in:
Customer service handbook
Search Result 23

Customer service plan by United States. Minerals Management Service, National Performance Review (U.S.)

Published: Minerals Management Service, 1994
Description: 15 pages : illustrations ; 23 cm.
Microfilm Book
Save to List
Saved in:
Customer service plan
Search Result 24

Customer account services by United States. Internal Revenue Service. Tax Exempt and Government Entities. Customer Account Services, United States. Internal Revenue Service

Published: Dept. of the Treasury, Internal Revenue Service, 2003
Description: Online version of the print publication.
Latest issue only
Latest issue only -
Government Document Electronic Serial
Save to List
Saved in:
Customer account services
Search Result 25

Superior customer service by Films for the Humanities & Sciences (Firm), Infobase, MasterSource

Published: Infobase, 2008
Description: 1 streaming video file (31 min.) : sd., col., digital file.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Superior customer service
Search Result 26

Customer service by telephone by Films for the Humanities & Sciences (Firm), Infobase, MasterSource

Published: Infobase, 2008
Description: 1 streaming video file (15 min.) : sd., col., digital file.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Customer service by telephone
Search Result 27

Telephone Customer Service by Films for the Humanities & Sciences (Firm), Infobase

Published: Infobase, 2012
Description: 1 streaming video file (20 min.) : sd., col., digital file + instructional materials (online)
Films on Demand - Click here for access
Video
Save to List
Saved in:
Telephone Customer Service
Search Result 28

Online Customer Service by Films for the Humanities & Sciences (Firm), Infobase

Published: Infobase, 2012
Description: 1 streaming video file (20 min.) : sd., col., digital file + instructional materials (online)
Films on Demand - Click here for access
Video
Save to List
Saved in:
Online Customer Service
Search Result 29

The Goals of customer service by Films for the Humanities & Sciences (Firm), Infobase, MasterSource

Published: Infobase, 2007
Description: 1 streaming video file (20 min.) : sd., col., digital file.
Films on Demand - Click here for access
Video
Save to List
Saved in:
The Goals of customer service
Search Result 30

Commendable customer service by Films for the Humanities & Sciences (Firm), Infobase, Meridian Education Corporation

Published: Infobase, 2005
Description: 1 streaming video file (16 min.) : sd., col., digital file + instructional materials (online)
Films on Demand - Click here for access
Video
Save to List
Saved in:
Commendable customer service
Search Result 31

Customer service standards Rev. Mar. 2007. by United States. National Archives and Records Administration

Published: National Archives and Records Administration, 2007
Description: 1 electronic text : HTML file.
Get full text
Government Document Electronic eBook
Save to List
Saved in:
Customer service standards
Search Result 32

Customer service guide by United States. Bureau of Labor Statistics

Description: volumes ; 28 cm.
Government Document Serial
Save to List
Saved in:
Customer service guide
Search Result 33

Customer Service Zone by Big World (Firm)

Published: Big World, 2007
Description: 1 online resource (1 video file (19 min., 3 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Customer Service Zone
Search Result 34

Customer Service Practices by TeleTime (Firm)

Published: TeleTime, 2015
Description: 1 online resource (1 video file (4 min., 0 sec)) : sound.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Customer Service Practices
Search Result 35

This is customs Rev. June 1988. by U.S. Customs Service

Published: Dept. of the Treasury, U.S. Customs Service, 1988
Description: 8 pages : illustrations ; 22 x 10 cm.
Government Document Book
Save to List
Saved in:
This is customs
Search Result 36

Customer Service standards : commercial importations by U.S. Customs Service

Published: U.S. Customs Service, 1997
Description: 1 folded sheet (6 pages) : illustrations ; 23 x 11 cm.
Book
Save to List
Saved in:
Customer Service standards : commercial importations
Search Result 37

Customer service operations : the complete guide by Blanding, Warren

Published: Amacom, 1991
Description: 1 online resource (ix, 422 pages) : illustrations.
EBSCOhost - Click here for access
eBook
Save to List
Saved in:
Customer service operations : the complete guide
Search Result 38

Rebecca Robertson Discusses Customer Discovery When Approaching Deals by Prendismo, LLC (Firm)

Published: Prendismo, LLC, 2017
Description: 1 online resource (1 video file (2 min., 59 sec)) : sound, color.
Films on Demand - Click here for access
Video
Save to List
Saved in:
Rebecca Robertson Discusses Customer Discovery When Approaching Deals
Search Result 39

Mass customization and customer centricity : in honor of the contributions of Cipriano Forza by SpringerLink (Online service)

Published: Palgrave Macmillan, 2023
Description: 1 online resource (xxxii, 349 pages) : illustrations.
SpringerLink - Click here for access
eBook
Save to List
Saved in:
Mass customization and customer centricity : in honor of the contributions of Cipriano Forza
Search Result 40

The U.S. Customs Service : a bicentennial history by Prince, Carl E.

Published: Dept. of the Treasury, U.S. Customs Service, 1989
Description: xvi, 324 pages : illustrations ; 24 cm.
Book
Save to List
Saved in:
The U.S. Customs Service : a bicentennial history
Show all versions (764492)

Similar Items