Empowering service excellence beyond the quick fix /
| Main Author: | Lashley, Conrad. |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London ; Herndon, VA :
Cassell,
[1997]
|
| Physical Description: |
viii, 208 pages : illustrations ; 25 cm. |
| Series: |
Cassell services management.
|
| Subjects: |