Advances in the human side of service engineering proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA /

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitud...

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Corporate Authors: International Conference on Applied Human Factors and Ergonomics Orlando, Fla.)
Other Authors: International Conference on Applied Human Factors and Ergonomics, Ahram, Tareq Z.,, Karwowski, Waldemar, 1953-, SpringerLink (Online service)
Format: eBook
Language: English
Published: Switzerland : Springer, [2016]
Physical Description: 1 online resource (xii, 364 pages) : illustrations (some color).
Series: Advances in intelligent systems and computing ; v. 494.
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