Damage Control
Leadership requires communication, problem solving skills, and the ability to defuse volatile situations. This episode is an excellent case study of a major product delivery disaster and a very angry client - all superbly managed by a very skillful account manager.
| Other Authors: | Films for the Humanities & Sciences (Firm), Infobase., Seven Dimensions Films of Australia. |
|---|---|
| Format: | Video |
| Language: | English |
| Published: |
New York, N.Y. :
Infobase,
[2013], c2009.
|
| Physical Description: |
1 streaming video file (14 min.) : sd., col. |
| Series: |
Difficult People and Situations.
|
| Subjects: |
CMU Electronic Access
Electronic Resource Click Here| Location | Call Number: | Status |
|---|---|---|
| CMU Electronic Access | Available |