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1
The Primary Battery. Part 1 : Verbal Skills
Published: MasterSource, 1991
Description: 1streaming video file (40 min.) : sound, color.
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2
Superior customer service
Published: Infobase, 2008
Description: 1 streaming video file (31 min.) : sd., col., digital file.
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3
The Future is now celebrating diversity
Published: Infobase, 2008
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4
Behind the smoke screen facts about tobacco use
Published: Infobase, 2005
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Meeting customer expectations
Published: Infobase, 2007
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6
Handling customer service stress
Published: Infobase, 2008
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7
Customer service by telephone
Published: Infobase, 2008
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Managing difficult situations
Published: Infobase, 2007
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9
Managing diversity in business
Published: Infobase, 2005
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10
Problem solving
Published: Infobase, 2008
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11
Sexual harassment
Published: Infobase, 2008
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12
The Law
Published: Infobase, 2008
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13
The Goals of customer service
Published: Infobase, 2007
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14
Tuning in to the customer
Published: Infobase, 2007
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15
Understanding our biases and assumptions
Published: Infobase, 2008
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16
Lawmaking
Published: Infobase, 2008
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17
Lawmakers
Published: Infobase, 2008
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18
Acid rain
Published: Infobase, 2006
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19
Korea ancient treasure, modern wonder
Published: Infobase, 2006
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20
Understanding different cultural values and styles
Published: Infobase, 2006
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